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Privacy Policy

Thank you for visiting Gro and for taking the time to read our Privacy Policy.

Gro Clinics (Online) Pty Ltd (“us”, “we”, or “our”) is a health care platform that provides access to hair care and hair loss treatments. The Gro offering includes but is not limited to; ‘Everyday Products’ (over the counter) through the online store, the ‘Online Clinic’ service, which facilitates confidential consultations with registered UK doctors (Doctors) and health practitioners such as pharmacists (Practitioners) and ‘InClinic’ procedures provided by a registered UK doctor in one of our physical Gro Clinics locations in the UK.
We are committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, store and disclose your personal information. We are bound by the UK Privacy Principles contained in the Privacy Act.
This Privacy Policy explains how we manage your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information.
Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected via our website at groclinics.co.uk or as a result of you using our services (the Website). By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

 

How Do we Collect Your Personal Information?

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. Our Doctors or Practitioners may also collect and hold your personal information (including your health information).
We may collect the personal information you directly give us through some of the following means:

  1. when you make an inquiry or order in relation to goods or services through our website located at www.groclinics.co.uk;
  2. when you attend an online consultation with a Doctor or Practitioner through the Website or InClinic, your treating practitioner will make, hold and maintain your medical records. Gro may also hold notes made by your Doctor or Practitioner. Any health information held by Gro will be managed in accordance with the Health Records and Information Privacy Act NSW (2002) or other relevant State legislation.
  3. in administering and performing any contracts with service providers
  4. when you contact us via telephone or facsimile;
  5. from correspondence (whether in writing or electronically), including when you complete our online forms, contact us through the Chat feature of our website or write to us by email;
  6. through any mobile applications provided by our organisation;
  7. while conducting customer satisfaction and market research surveys;
  8. when administering any of our services; and
  9. as otherwise required to manage our business.

We may also collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

 

What Types of Information Do we Collect?

The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers, date of birth, billing and shipping information, your device ID, IP address, statistics on page views, traffic, standard web log-in information, and details of the services, products and treatments you make enquiries about.
We will collect and hold sensitive health information about you, such as your height, weight and medical history and any information you provide to Doctors or Practitioners. We only collect sensitive health information about you with your consent, or otherwise in accordance with the Privacy Act.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.

 

What are our Purposes for Collecting and Handling your Personal Information?

We collect, hold, use and disclose personal information for the following purposes:

  1. to enable you to access and use our website and services;
  2. to offer and provide you with our goods and services;
  3. to provide facilities to Doctors and Practitioners using Gro so that they can arrange consultations with you;
  4. communicate with you about, including (but not limited to), the services you have sought, follow-up or at the request of the Doctor or Practitioner, email you tax invoices, dispatch and track information, returns and exchange authorisations;
  5. to perform analytics, conduct research and for advertising and marketing, such as to operate, protect, improve and optimise our website and services, business and our users’ experience;
  6. to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  7. to send you marketing messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that may be of interest to you;
  8. to comply with our legal and regulatory obligations; and
  9. to otherwise manage our business.

 

To Whom do we Disclose your Personal Information?

We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
Specifically, we may disclose personal information for the purposes outlined in this Privacy Policy to:

  1. Doctors;
  2. Practitioners;
  3. Cloud service providers; and
  4. Payment system operators.

 

How do we Hold Your Personal Information?

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
From time to time we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider. However, by providing us with your personal information, you consent to the storage of such information on overseas servers (such as servers located in the United States of America) and acknowledge that Australian Privacy Principle 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the APPs, that entity will not be bound by, and you will not be able seek redress under, the Privacy Act.

 

Cookies

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors experience the Website. This information will help to better adapt the Website to suit personal requirements.
We may use third-party vendors to show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our Website. We may also use analytics data supplied by these vendors to inform and optimise our ad campaigns based on your prior visits to our Website.
While cookies allow a computer to be identified, they do not contain personal information about a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.

 

Accessing and Correcting your Personal Information

You can contact us using the information below to access the personal information we hold about you. On rare occasion, we may not be able to provide you with access to all of your personal information and, where this is the case, we will provide you with written notice stating our reasons. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

 

Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

Making a Complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We take all complaints seriously, and will respond to your complaint within a reasonable period.

 

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us at [email protected]

 

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